📄 TrueGradient Privacy Policy

Effective Date: 1st January, 2026

Last Updated: 31st March, 2026

1. Introduction

TRUEGRADIENT ARTIFICIAL INTELLIGENCE PRIVATE LIMITED ("TrueGradient", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, process, and disclose your information when you use:

Our mobile application (iOS and Android)
Our web platform
Any related services (collectively, the "Services")

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We collect the following categories of information:

2.1 Account Information

Email address (used for login via OTP authentication)
User identifier (generated internally)

2.2 Data You Provide

Inputs, queries, and prompts submitted to our AI features
Business data uploaded or connected by you (e.g., sales, inventory, product data)

2.3 Usage Information

Interactions within the app (features used, actions taken)
Log data (timestamps, request logs, errors)

2.4 Device Information

Device type, operating system, and app version
Basic diagnostic information (for performance and debugging)

3. Data Collected Through Our Mobile Application

When you use our mobile app, we may collect:

Email address for authentication
App interaction data
AI inputs and outputs
Device and diagnostic information

We do not collect precise location data or contacts.

4. How We Use Your Information

We use your data to:

Provide and operate the Services
Authenticate users and manage accounts
Process and respond to AI queries
Generate insights, forecasts, and recommendations
Improve product performance and reliability
Provide customer support
Ensure security and prevent misuse

5. AI Processing and Data Usage

TrueGradient uses artificial intelligence models to process user inputs.

Important disclosures:

User inputs (such as queries, prompts, and uploaded data) may be processed by AI systems to generate outputs.
These inputs may be transmitted to trusted third-party AI providers for processing.
We do not use your data to train public AI models.
Data is processed only to provide responses and improve the functionality of our Services.

6. Sharing of Information

We do not sell your personal data.

We may share data with the following categories of third parties:

6.1 Infrastructure Providers

Cloud storage and computing providers (e.g., Amazon Web Services)

6.2 AI Service Providers

AI model providers (e.g., OpenAI, Anthropic) for processing user queries

6.3 Analytics and Logging

Internal or third-party tools used for monitoring performance and debugging

All third-party providers are contractually obligated to handle data securely and only for the purposes specified.

7. Data Retention

We retain your information only as long as necessary to:

Provide the Services
Comply with legal obligations
Resolve disputes
Enforce agreements

You may request deletion of your data at any time (see Section 10).

8. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

Encryption in transit
Access controls
Secure cloud infrastructure

However, no system is completely secure, and we cannot guarantee absolute security.

9. Tracking and Advertising

We do not track users across third-party apps or websites for advertising purposes.
We do not engage in targeted advertising.
We do not sell personal data.

If tracking is introduced in the future, we will request permission via Apple's App Tracking Transparency (ATT) framework.